Refund of e-tickets on train cancellation

In a major relief to passengers, the Indian Railways has decided to grant <g data-gr-id="18">automatic</g> refund of e-tickets on <g data-gr-id="19">cancellation</g> of trains similar to waitlisted e-tickets.

There shall not be any requirement for cancellation/filing of ticket deposit receipt (TDR) for <g data-gr-id="24">refund</g> of e-tickets in case of cancellation of trains. In case of cancellation of trains, tickets reserved at the passenger reservation system (PRS) counter shall continue to be refunded across the reservation counter as per the existing provisions. The new refund system will come into effect shortly as the software is being modified for the purpose, said a senior Railway Ministry official.

Flooded with complaints against the existing system for e-ticket cancellation, Railway Minister Suresh Prabhu himself initiated the process to address the issue.

“New way of refund on <g data-gr-id="17">cancellation</g> of train done today, eliminates trouble faced by dear passengers. System upgradation already underway,” Prabhu had tweeted.

“While in case of cancellation of trains, PRS counter ticket shall continue to be refunded across the reservation counter as per the existing provisions,” the official release of the ministry said.