Ola drivers will not get customers’ phone nos

Taxi aggregator Ola said on Saturday that it has introduced number masking on its platform, which will enable mobile numbers of customers to remain undisclosed to drivers. It has integrated a cloud telephony solution, which sends an encrypted number to the driver whenever a customer books a cab.

Drivers calling from their Ola device will not be able to see the customer’s mobile number but will automatically be routed through the encrypted number. With this, calls made by the driver-partners can be traced by the company from archived recordings at all times. 

Ola’s driver-partners will not bear the cost of calls made to <g data-gr-id="12">customers,</g> since they would be routed directly through the device. It claimed that this was a first of its kind step in the industry towards ensuring complete privacy of user’s contact details.