NDMC launches app to aid citizens

Aiming to provide efficient civic services to its citizens, New Delhi Municipal Council (NDMC) has come up with an interactive mobile application NDMC-311. With the help of this app, citizens can make payments, apply online, search emergency numbers, schedule appointments, get notifications and report civic issues. The application has essential contacts and services for general public to see and use.

In this first phase of the NDMC-311 roll out, residents will be able to view general information about the Council. Through Helpline24 (the round-the-clock helpline), citizens will be able to contact departments or organisations for instant help. Citizens of NDMC areas can access all citizen services like electricity, water, property tax payment, estate, ceremonial houses, yellow fever vaccination, birth/death certificates etc. 

Starting from online booking, submission of applications, online payments of water, electricity, estate, property tax to viewing/contacting registered plumbers or electricians anything can be done using the NDMC-311 app. 

As this is an interactive mobile platform for addressing citizens’ grievances, citizens can lodge any geotagged complaints and track the status of their complaints. The real-time status of complaint resolution will be notified to citizens.

The app will also allow to explore any nearby place like public toilets, police stations, Metro stations, petrol pumps, taxi stands, hospitals, libraries, gyms, physiotherapy centres, hospitals, tourist locations, monuments etc.

Using this app, citizens will get complete information about the real-time traffic situation of different roads of the NDMC areas and can ascertain availability in parking lots in NDMC areas. The aim is to ease navigation and assist people in planning their trips. Have any question in mind related to any department? Citizens will get answers of all their questions related to any of the department.

The NDMC will be able to track, manage, and solve civic issues to enable the council for quick decision-making, data-based planning and effective implementation through quantitative techniques. 

The application will ultimately make the service delivery better through transparency, collaboration, and cooperation.