Rlys to post young station directors at 75 major stations
BY Team MP20 Sept 2017 10:26 PM IST
Team MP20 Sept 2017 10:26 PM IST
New Delhi: In a major move aimed at improving services at important railway stations, the Ministry has decided to deploy young, brilliant and dynamic officers to man the post of Station Directors at all A1 category stations.
As there are 75 major railway stations, similar number of young officers of the Railway services would immediately posted as station directors soon after completion of their training, a senior official said.
"The officers would be selected from across different operational services of the Railways after due screening and scrutiny. They would be imparted special orientation training focussing on coordination and public dealing," the official said. "Station directors would be entrusted to ensure that the stations function as excellence centres for the customers with the additional objective to ensure vigilant and sensitive customer service and also superior commercial sense," the official said.
The responsibilities of station directors would be to provide prompt, courteous and hassle-free service to customers, proper cleanliness and hygiene at the station and stationary trains, efficient working of booking and reservation office, punctuality of trains at the station, security of passengers, etc.
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