LIC Housing Finance asked to pay Rs 2.3 lakh for loss of documents
20 Aug 2014 5:44 AM IST
A consumer forum has asked Life Insurance Corporation Housing Finance Limited (LICHFL) to pay Rs 2.3 lakh compensation for loss of documents submitted by two doctors who had taken home loan from it.
New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the company to pay the money to Dr Mukesh Kumar and Dr Renu Bala, residents of Delhi. ‘After considering all facts, we find that the loss of conveyance deed in name of complainants in office of Opposite Party (OP) is admitted fact, due to imperfection in securing it properly in safe custody,’ the forum said.
The complainants had alleged that they had submitted three documents with the company — fifth and final demand letter, payment challan and conveyance deed, which were lost. The forum also noted that though the company was denying that other two documents were with it, the complainants from day one were reminding it to return the same and they simply could not be disbelieved.
‘However, at this stage, all the three documents being not traceable by OP (company), all it can do is to issue a certificate to the complainants, in pursuance to this decision to say that original conveyance deed of the particular property of complainants, was deposited by complainants with it and same has been lost by it,’ it said. The forum also directed the company to approach DDA for re-construction of a duplicate conveyance deed, with endorsement from the registrar that the original was registered with it and that the same was lost.
‘OP is directed to pay Rs two lakh as compensation to complainants for loss of conveyance deed. It is also directed to pay Rs 30,000 as litigation expenses,’ it said.
New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the company to pay the money to Dr Mukesh Kumar and Dr Renu Bala, residents of Delhi. ‘After considering all facts, we find that the loss of conveyance deed in name of complainants in office of Opposite Party (OP) is admitted fact, due to imperfection in securing it properly in safe custody,’ the forum said.
The complainants had alleged that they had submitted three documents with the company — fifth and final demand letter, payment challan and conveyance deed, which were lost. The forum also noted that though the company was denying that other two documents were with it, the complainants from day one were reminding it to return the same and they simply could not be disbelieved.
‘However, at this stage, all the three documents being not traceable by OP (company), all it can do is to issue a certificate to the complainants, in pursuance to this decision to say that original conveyance deed of the particular property of complainants, was deposited by complainants with it and same has been lost by it,’ it said. The forum also directed the company to approach DDA for re-construction of a duplicate conveyance deed, with endorsement from the registrar that the original was registered with it and that the same was lost.
‘OP is directed to pay Rs two lakh as compensation to complainants for loss of conveyance deed. It is also directed to pay Rs 30,000 as litigation expenses,’ it said.
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