11 arrested for duping users of several nations as tech support team
Kolkata: Bidhannagar Cyber Crime Police Station have arrested 11 persons including a young woman for allegedly duping foreign nationals in America, Canada and United Kingdom under the pretext of providing them with technical support in the shadow of a company named CNDS System Solutions Private Limited.
Three of the accused persons have been remanded to four-day police custody. Rest have been remanded to judicial custody.
Sources informed that the sleuths got a tip off about a call centre operating housed at BD block that seemed fictitious.
Upon receiving information, officers from Cyber Crime Police Station raided the place on Saturday night. While questioning and checking the nature of work, the sleuths became stunned.
It was revealed that the employees of the call centre used to contact people in several countries and tell them that the computer operating system they are using has several flaws and errors.
In order to convince the users, they used to tell them to enter some keywords which inevitably showed error messages. When the users in those countries asked them to solve the problem, the fraudsters used to tell them to connect using a remote access software called the TeamViewer. On establishing the remote access in the system, the accused persons used to clear the errors.
After the work was done, the so-called technical support providers used to convince the users to get a subscription for particular a tenure against a large amount of money to keep their systems free of errors.
When the users were about to make the payment, all of a sudden, the computer screens used go off as the fraudsters used some sort of programming language to interrupt the view and taking the advantage, the accused persons changed the amount which would not be displayed to the customers. As soon as the amount got credited, the connection got snapped and all communications were stopped.
Apart from duping foreign nationals, these people have also targetted Indian citizens under the pretext of providing them with prizes for winning on the purchases made by them.
Earlier in 2017, similar fraud took place in Salt Lake, sector V, where residents from several countries were duped.
When probing the matter, it was revealed that a former employee of a renowned software company stole a huge volume of electronic data while leaving the job and later used it to dupe residents of several countries in the same manner.
The sleuths suspect that the data used in this fraud have also been stolen from some company's database that originally provides technical support. A large volume of documents and several gadgets have been seized in this case.
