Don’t dial 100! City police move to stop unwarranted calls on helpline number
1 Nov 2013 4:48 AM IST
The drive is aimed at educating the general public about the usage of the helpline. As part of the programme, special awareness initiatives will be conducted to help decongest the lines so that genuine victims can reach the police in hours of need.
According to the data maintained by Delhi police, each day around 28,000 calls are being received by the Police Control Room (PCR) desk on the helpline number. Approximately 17 per cent of these calls are unwanted. ‘Even a single useless call is a waste of the help desk’s valuable time. But in our case we have received around 4,800 hoax calls that includes fake callers, habitual callers, abusive callers among others,’ said TN Mohan, special commissioner of police (operations).
‘With the help of advertisements, street plays and adding information on the Delhi police official website about the helpline number, we will surely be able to convey to the people that they should not waste our valuable time by making blank calls or any kind of unwanted calls to the PCR,’ he added.
‘The drive will help the police officers stationed at the help desk in addressing genuine complaints. If the percentage of the unwanted calls will decrease, it will automatically help Delhi police in acting swiftly against serious offenders,’ said Mohan explaining the rationale behind the programme, likely to be launched in the first week of November.
Mohan added that the drive will educate the callers to not make PCR calls for fun. Such advertisements and the guidelines will help citizens understand when exactly they should dial 100.
Out of 28,000 PCR calls received in a day, only about 12,000 are genuine, 2,000 callers make calls to inquire some or the other thing. ‘There are 800 PCR vans patrolling in the national capital and each PCR van has to visit at least 10 spots per day. On an average, 8,000 PCR spots are being visited by the police’, he said.
According to the data maintained by Delhi police, each day around 28,000 calls are being received by the Police Control Room (PCR) desk on the helpline number. Approximately 17 per cent of these calls are unwanted. ‘Even a single useless call is a waste of the help desk’s valuable time. But in our case we have received around 4,800 hoax calls that includes fake callers, habitual callers, abusive callers among others,’ said TN Mohan, special commissioner of police (operations).
‘With the help of advertisements, street plays and adding information on the Delhi police official website about the helpline number, we will surely be able to convey to the people that they should not waste our valuable time by making blank calls or any kind of unwanted calls to the PCR,’ he added.
‘The drive will help the police officers stationed at the help desk in addressing genuine complaints. If the percentage of the unwanted calls will decrease, it will automatically help Delhi police in acting swiftly against serious offenders,’ said Mohan explaining the rationale behind the programme, likely to be launched in the first week of November.
Mohan added that the drive will educate the callers to not make PCR calls for fun. Such advertisements and the guidelines will help citizens understand when exactly they should dial 100.
Out of 28,000 PCR calls received in a day, only about 12,000 are genuine, 2,000 callers make calls to inquire some or the other thing. ‘There are 800 PCR vans patrolling in the national capital and each PCR van has to visit at least 10 spots per day. On an average, 8,000 PCR spots are being visited by the police’, he said.
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