DMRC trains staff in sign language to help disabled passengers
22 April 2013 2:18 AM GMT
The Delhi Metro on Sunday started a special orientation training for Customer Relation Assistants (CRAs) in sign language, for the benefit of hearing impaired and mute (deaf and dumb) people, to ensure that such commuters while traveling in the Metro are properly looked after, guided and provided a smooth and comfortable ride.
‘The Delhi Metro Rail Corporation (DMRC) and Indian Sign Language Research & Training Centre (ISLRTC), an autonomous body sponsored by the ministry of social justice and empowerment, government of India recently signed an agreement in this regard,’ the DMRC spokesperson said.
A DMRC senior official said that this training program will help Delhi Metro’s frontline staff (CRAs) in understanding the language of people with impaired hearing who travel in the Delhi Metro. In the first phase, the training is being imparted to 800 Customer Relation Assistants (CRAs) posted at Customer Care Centers at all Metro stations.
The duration of the training for each batch will be of two days comprising six training hours each day. ISLRTC will provide a trainer and interpreter for the training and the training will be given at DMRC Training Institute at the Shastri Park Depot.
DMRC’s Spokesperson further said that ‘DMRC is committed to provide barrier free service to people with disabilities. DMRC receives around 80-85 requests every month through its Helpline No. 155370 for assistance of persons with disabilities.’ These persons can seek assistance from the station staff by informing, in advance about the station they would reach so that they can be provided necessary assistance in time.
‘The Delhi Metro Rail Corporation (DMRC) and Indian Sign Language Research & Training Centre (ISLRTC), an autonomous body sponsored by the ministry of social justice and empowerment, government of India recently signed an agreement in this regard,’ the DMRC spokesperson said.
A DMRC senior official said that this training program will help Delhi Metro’s frontline staff (CRAs) in understanding the language of people with impaired hearing who travel in the Delhi Metro. In the first phase, the training is being imparted to 800 Customer Relation Assistants (CRAs) posted at Customer Care Centers at all Metro stations.
The duration of the training for each batch will be of two days comprising six training hours each day. ISLRTC will provide a trainer and interpreter for the training and the training will be given at DMRC Training Institute at the Shastri Park Depot.
DMRC’s Spokesperson further said that ‘DMRC is committed to provide barrier free service to people with disabilities. DMRC receives around 80-85 requests every month through its Helpline No. 155370 for assistance of persons with disabilities.’ These persons can seek assistance from the station staff by informing, in advance about the station they would reach so that they can be provided necessary assistance in time.
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