Discom’s service gets professional edge

What is common between a distribution company and leading airlines? Impeccable service. BSES Yamuna Power Limited (BYPL), which distributes electricity in east and central Delhi is getting its customer care executives trained by Frankfinn Corpex, a leading personnel trainer for airline cabin crew and for the hospitality sector personnel since 1993. ‘We feel that our customer care teams will be further empowered with these trainings. In the first phase, 53 customer care executives across the company’s 14 divisions underwent an intensive two-day training,’ said a BYPL official.