Despite guidelines, commuters still at the mercy of taxi drivers

While the government and transport departments are claiming to tighten the noose of radio taxies in the national Capital, the ground reality is that <g data-gr-id="33">commuters</g> are at the mercy of unruly drivers and taxi operators. They have been subjected to harassment whether it is in the form of molestation or frauds due to overcharging or not providing good service.

“Uber you never learn!! I rode with Uber today in the afternoon and the driver was very abusive and thoroughly misbehaved with my family. I have also been reading in the news recently that in spite of the not-so-long-ago rape fiasco that Uber had, you have not learnt to rein in your drivers. I am really pissed off because I had to experience it firsthand. I think it’s not wrong to say that Uber sucks currently and I have been terribly disappointed with the experience so far!!!,” wrote Gaurav Kumar, a <g data-gr-id="38">commuter</g>, at a social networking site on Monday.

Since mid-November last year, Uber has started promotional schemes to lure new customers by providing first free rides in Delhi-NCR. 

“For all new Uber users, the code ‘FunkyTown’ will get you 2 FREE rides up to Rs 300 each to and from the party,” one of the promotional scheme says.

“I had taken a ride on Monday which cost me Rs 522. I recently got a free ride worth Rs 600 which will expire on August 30. In spite of taking a free ride, the amount was deducted from my <g data-gr-id="25">paytm</g> wallet,” Pavan Kumar <g data-gr-id="26">Siripurapu</g>, a Uber taxi customer wrote on another social site on Monday. 

Meanwhile, Delhi transport department on May 30 directed Ola, Uber and other app-based taxi services, the operations of which are already banned in the national Capital, to furnish all relevant data within seven days. 

The app-based taxi services have been asked to provide details about drivers registered with them and registration number of taxis.