These Ggn call centre agents stole bank details from foreign customers

Gurugram: The busting of a fake call centre by the Gururgam police has revealed interesting facts about how the call centre was functioning just a few kilometres away from the national Capital. Not only was the call centre that was being run by the engineers tied up with an American firm for it also made sure that it shared 25 per cent of the commission it received from the customer. Moreover, the callers that as employed by the firm had an experience of over four to five years.

The job experience and expertise by the professionals enabled them to get vital detail of the customers like his debit card number and CVV number.

After taking the financial detail the account took out the money from their bank account.

The police now are also going to look for these duped foreign customers to get more insights into how the call centres operated.

Not only was the call centre successful in having a tie-up with the American company it also made sure that it had a presence especially in the digital media. Its toll-free number was available readily available in Google.

Police said initial probe has revealed some interesting facts, after which they are now trying to get details of the link between the fake call centre and their US-based parent company, amount of money transferred by the US firm to the Gurugram firm's account, the number of people duped.

"These accused used to take remote access to victims' computers and hack their bank accounts, stole data and transferred money in their accounts. But they did not transfer a big sum. They ensured the sum never crossed $1,000 due to which people never approached the police," assistant commissioner of police (DLF) Karan Goyal said, adding that in 90% cases, the victims did not approach the police or sent any formal complaint.

The police added that each victim was told to pay a fee in the $100-$500 range.

"The mode of payment was generally through virtual payment gateways, credit and debit cards, gift cards," Goyal said.

Eleven employees of the fake centre, as well as the owners, maintained fake foreign sounding aliases to interact with their targets.

That includes Dwarka-resident Ajay Mishra (alias: Simi), Amrish Chaudhary (alias: Roger) of Ashok Vihar in Gurugram, Mirjisan (alias: Justin) of Mahipalpur and Ankit Saxena (alias: John), also from Dwarka.