LG launches 311 Mobile App for all three municipal corporations

New Delhi: To ensure efficient access to civic services, Lieutenant Governor Anil Baijal on Monday launched the 311 Mobile App for all three Municipal Corporations of Delhi (MCDs).The app can be downloaded for free from Google Play Store and Apple App Store.

According to South Delhi Municipal Corporation, the app will give users the exact location of public toilets, police stations, Metro stations, petrol pumps, parking lots, hospitals, bus stands, veterinary clinics, libraries, gyms, markets and other places in their vicinity.

"Citizens will also be able to get in touch with emergency departments, like control room, fire ambulance, disaster management and women's helpline. SDMC, being the nodal agency, has contributed substantially in the launch of the app, for the benefit of residents in the three MCDs, which cover 94 per cent of total area of the Capital," said an SDMC official.

The LG described the launch of the app as a significant moment for residents living under the jurisdictions of the three civic bodies.

He said that the app bodes well with the digitisation drive being promoted by Prime Minister Narendra Modi.

SDMC Mayor Kamaljeet Sehrawat said that 311 will have a "revolutionary effect" on grievance redressal, while SDMC Commissioner Puneet Kumar Goel said the app will enhance the engagement of citizens in resolution of grievances and improvement in civic services.

With regards to the public grievance redressal system, the app provides citizens the opportunity to registers complaints regarding any civic issue, such as sweeping, cleanliness and garbage etc.

Complaints have be lodged along with details and a geo-tagged photo. Once a complaint is submitted in the 311 app, it will be resolved by the designated officers of that locality identified by geo-tagged photo. Complainants will also be able to check their complaints status, who it has been assigned to and other details.