Gurugram cops get etiquette training to improve police-public relationship

Gurugram: To present a friendly image of itself, the 2500-strong Gurugram police have begun training sessions where the emphasis is being laid on soft skills, communication skills and etiquette training.

The first of such sessions titled Operation Shriman was organised on February 28. The event was organised by DCP east, Sulochna Gajraj, Karan Goel (ACP DLF) and Usha Devi (ACP Women police station).

It was attended by the SHOs of all the police stations in East Gurugram. The trainers Shveta Gupta and Prachi Batra emphasised on the advantages and importance of good and polite behaviour.

The police personnel were encouraged to address the public with respect and courtesy, as this would help in improving the public's perception of the police, resulting in a better relationship between the two.

"The programmes were conceptualised by the Chief Minister who felt that the police must present an image by which the complainant feels at ease in coming to them and lodge their complaints. We want to make sure that at the end our efficiency is demonstrated not only through our work but also with our conduct and attitude," said a senior police official from Gurugram police.

The district police under this initiative had earlier unveiled Operation Namaskar in January. In this session, more than 1000 traffic cops were trained to greet violator with folded hands before levying the fine. The significance of this initiative can be gauged from the fact that just in the month of January and February over 2,40,000 vehicles were challaned by the cops.

In 2017, the Chief Minister Ml Khattar had announced that a "mitra kaksha" (friendly room) will be set up in most of the police stations around the state. Though this objective has not been met as yet, other significant measures have been introduced by Gurugram police.

For a city which has grabbed headlines in the recent past for rising sexual crimes against children, two child-friendly centres have been opened at the district police headquarters and women police station at Sector-51.

The objective of the professionals in this unique police station will be to not only deal with children affected by sexual crimes but also those affected by domestic violence and other major misdeeds in their households.

To make sure that the children do not have fear in their minds while coming to the Police station, a separate route has been created for them. This route will not be used by the regular visitors to the station. Besides the presence of police professionals, there is also a psychologist who will deal with troubled children.

There are availability of children fairy tale books, toys, puzzles, art and craft items and a playground.