Delhi government told to act against ‘unscrupulous’ institutes

The Delhi government’s education ministry has been asked by a district consumer forum to take action against ‘unscrupulous’ institutes which fail to provide quality service to students after taking their money.

North East Delhi Consumer Disputes Redressal Forum’s direction came on three separate complaints of students who were denied admission to their desired course by a private institute.

The forum asked the institute to refund their advance fees of Rs 5,000 each and pay them compensation of Rs 15,000 each for causing harassment.

The forum said the matter is ‘serious’ as students and parents are being duped by several educational institutes, indulging in such ‘unfair trade practices.’

The forum headed by its President N A Zaidi asked Vikas Puri-based institute ‘My College of Education’ to pay damages to the three students, who were denied admission to B Ed course of the Jammu University, for causing them harassment and for preventing them from applying for admission to some other institution and to apply for a better job.

‘The respondent (institute) is found to be indulging in unfair trade practice by duping the complainant and other students of their hard-earned money and it should be viewed with serious concern by the Ministry of Education, Government of NCT of Delhi to save them from being duped and made to suffer in their career prospects.

‘It (the government) should heavily come down upon such unscrupulous institutes who manipulate to get ISO certification but fail to provide quality services to the students approaching them and swindle the hard earned money of the students/their parents,’ the bench also comprising its members Poonam Malhotra and Nishat Ahmad Alvi said.

It also asked the institute to return the original mark sheets and certificates of class 10, 12 and Bachelor of Science to Delhi-based complainants Navin Kumar, Pushplata and Subodh Kumar Thakur.

The three students had filed separate complaints alleging that they had paid Rs 5,000 in advance to the institute through cheques for admission to B Ed course and they had also submitted necessary educational qualification certificates to it in January last year.

The complainants alleged that the institute had assured them to provide the prospectus, books and syllabus before February 15 last year as the final examination were scheduled to be held in May-June last year.

They said they had met the institute’s director in August last year that but were told that their admissions were not possible in year 2010-11 and were offered admission for next academic session of 2011-12 to which they did not agree and asked him to refund their advance money return their testimonials.

The institute, however, had refused to refund them the money and return their certificates, they said.

On the students’ complaint, the consumer forum had issued notices to the institute, but it did not put up appearance and the case was proceeded exparte against it.

The forum held that the institute was under obligation to refund Rs 5,000 to each of the three students and return their original certificates after denying them admission to the desired course in academic session 2010-11.
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