CPCR running on borrowed staff from Delhi Police PCR vans
4 Dec 2014 5:17 AM IST
“The Central Police Control Room (CPCR) is a vital unit between the police and citizens. When someone dials 100, it is the central control room that receives the call and then redirects it to the concerned district. Shockingly, no staff was ever sanctioned separately for the CPCR,” said a senior police official.
He further said, the present staff that is working in CPCR, was taken out from the regular PCR van force, which in itself is reeling under severe staff shortage and being run hardly at 60 percent capacity during the night hours.
The CPCR unit of Delhi Police receives around 20,000 to 27,000 phone calls a day, out of which around 10,000 calls get dropped every day due to excess congestion in the network, revealed police records.
There are four batches (three on duty plus one has a week-off) working in eight-hour shifts of the 24-hour cycle of the CPCR unit.
“For smooth functioning of the CPCR, we need around 170 officials — with 100 people to take phone calls — in each shift, separately sanctioned for the unit. This essentially means, there is an urgent requirement of 680 officials exclusively for the CPCR,” said the senior police official.
He further said: “Presently, we are running the CPCR with batches of 120 officers each — with 60 people to take phone calls and 20 dispatchers to relay the messages — taken out from the PCR van force. But we can’t continue like that. This way neither the CPCR will ever function at its best nor the service of PCR vans in Delhi.”
With increased workforce sanctioned, the CPCR can also have more dispatchers for faster relay of signals to the appropriate districts within seconds. This is how the reaction time can be shortened and police shall reach the crime scene even faster, a police official added.
He further said, the present staff that is working in CPCR, was taken out from the regular PCR van force, which in itself is reeling under severe staff shortage and being run hardly at 60 percent capacity during the night hours.
The CPCR unit of Delhi Police receives around 20,000 to 27,000 phone calls a day, out of which around 10,000 calls get dropped every day due to excess congestion in the network, revealed police records.
There are four batches (three on duty plus one has a week-off) working in eight-hour shifts of the 24-hour cycle of the CPCR unit.
“For smooth functioning of the CPCR, we need around 170 officials — with 100 people to take phone calls — in each shift, separately sanctioned for the unit. This essentially means, there is an urgent requirement of 680 officials exclusively for the CPCR,” said the senior police official.
He further said: “Presently, we are running the CPCR with batches of 120 officers each — with 60 people to take phone calls and 20 dispatchers to relay the messages — taken out from the PCR van force. But we can’t continue like that. This way neither the CPCR will ever function at its best nor the service of PCR vans in Delhi.”
With increased workforce sanctioned, the CPCR can also have more dispatchers for faster relay of signals to the appropriate districts within seconds. This is how the reaction time can be shortened and police shall reach the crime scene even faster, a police official added.
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