CATS control room already receives 5k calls per day

Inaugurated on Sunday, July 3 by Deputy Chief Minister Manish Sisodia who hailed it world class, the CATS control room is steadily gaining popularity among the citizens of Delhi who can avail the services of CATS ambulances in all emergency situations by either dialing the helpline number of 102 or getting connected through the app.

Even as more than 5,000 calls are being received per day in the control room, most of the calls received are either fake or do not require the services of CATS ambulances say the staff and officials managing the affairs at the control room.

Speaking to Millennium Post on the challenges faced, Lakshman Singh Rana, in-charge for functioning of CATS said: “By afternoon we easily get more than 2,000 calls, however, out of those calls there are only about 75 calls which are genuine or which require the services of ambulances.” 

Rana further added: “The concept is still new to the citizens of Delhi and therefore there is more of enquiry which is being presently done by the Delhiites than actually using the services of CATS.”  Being functioned on the model of outsourcing services, the control room is managed by the services of Wipro and Trinity IT services. There are presently 20 employees of Wipro who work at the control room.

Responding to the development of infrastructure, a senior official from CATS said: “We still have our main control room at Vijay Ghat. We will soon be shifting our base from Vijay Ghat to Laxmi Nagar which will ensure some more facilities to be added.”

On Sunday, speaking at the public function, the Health minister too had highlighted the challenges by stating that more than 70 percent calls received at the call centers were fake.