SBI launches chatbot to help its customers
25 Sept 2017 10:47 PM IST
Mumbai: Artificial intelligence banking platform Payjo on Monday said it has launched an AI-powered chat assistant for State Bank of India to addresses customer enquiries.
The chat assistant, known as SBI Intelligent Assistant, or SIA, will help customers with everyday banking tasks just like a bank representative, the company said. "SIA is a revolution in the banking industry. It is set to disrupt the way banks and customers interact," Payjo founder and CEO Srinivas Njay said. SIA has been set up to handle nearly 10,000 enquiries per second, or 864 million in a day.
"SIA will enhance customer service several notches above. Payjo's expertise in the conversational banking domain helped us build SIA as a superior chatbot in the global banking space.
"We look forward to taking SIA and simplifying the customer's lives on multiple customer interaction platforms in partnership with Payjo," SBI chief technology officer Shiv Kumar Bhasin said.
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