HDFC Bank's Eva becomes India's smartest chatbot
7 Sept 2017 12:26 AM IST
Bengaluru: Artificial Intelligence (AI)-based chatbot 'Eva' – built for HDFC Bank by Bengaluru-based Senseforth AI Research – has successfully addressed over 2.7 million customer queries in six months to become the country's largest banking chatbot.
According to HDFC Bank, it collaborated with Senseforth and launched 'EVA' (Electronic Virtual Assistant) in March this year on its website www.hdfcbank.com. Since then, 'Eva' has interacted with over 530,000 unique users, holding 1.2 million conversations and addressing 2.7 million queries with ease. "'Eva' currently handles 50,000 plus semantic variations for thousands of banking related intents, tracks and analyses everyday customer issues."
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