GSTN dials taxpayers to get feedback on filing experience
29 Oct 2017 9:42 PM IST
New Delhi: To make the biggest technology backbone for tax filing more convenient, GST Network (GSTN) has started conducting surveys by calling up taxpayers enquiring about their experience on the portal.
GSTN Chairman Ajay Bhushan Pandey said about 500 calls a day are made from a full fledged call centre seeking feedback from businesses which have filed returns. "In the GST system, we constantly keep on collecting feedback from the public. We also do survey everyday and proactively call business which have filed returns. We ask for their experience and where they had difficulty," Pandey said.
GSTN, the company building the IT backbone for the biggest indirect tax reform, had in June opened a call centre and publicised the helpline number for taxpayers with enrolment related queries.
Some staffers from this centre have been assigned to get feedback of taxpayers who are filing returns and paying taxes on the portal.
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