BSES to pay Rs 30,000 for failing to restore power
3 Nov 2012 8:26 AM IST
Power distribution firm BSES has been directed by a consumer forum in Delhi to pay Rs 30,000 to one of its customers for not restoring his power connection despite there being no pending dues.
South-II District Consumer Disputes Redressal Forum asked the power distribution firm to pay the compensation relying upon the bills of South Delhi resident S C Pahwa and saying that nothing was to be paid by him as of October 2010.
The discom should have ‘sympathetically and seriously’ considered his case as he was suffering from various ailments, it added.
‘We find a clear deficiency on the part of the opposite party (BSES) which did not consider the case of the complainant sympathetically and seriously, though he was a senior citizen suffering from various diseases.
‘Therefore, we allow this complaint and direct it to resume the electricity connection of complainant as he has already paid all the dues of his previous connection,’ a bench presided by M C Mehra said.
The bench also asked BSES to pay Pahwa Rs 20,000 as compensation for ‘harassment, deprivation and inconvenience including mental agony suffered by him’ along with Rs 10,000 as litigation charges.
South-II District Consumer Disputes Redressal Forum asked the power distribution firm to pay the compensation relying upon the bills of South Delhi resident S C Pahwa and saying that nothing was to be paid by him as of October 2010.
The discom should have ‘sympathetically and seriously’ considered his case as he was suffering from various ailments, it added.
‘We find a clear deficiency on the part of the opposite party (BSES) which did not consider the case of the complainant sympathetically and seriously, though he was a senior citizen suffering from various diseases.
‘Therefore, we allow this complaint and direct it to resume the electricity connection of complainant as he has already paid all the dues of his previous connection,’ a bench presided by M C Mehra said.
The bench also asked BSES to pay Pahwa Rs 20,000 as compensation for ‘harassment, deprivation and inconvenience including mental agony suffered by him’ along with Rs 10,000 as litigation charges.
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