Apple discriminating against China in after-sales services
30 March 2013 2:15 AM GMT
China has pledged to strengthen regulations concerning infringements of customer's rights, such as the adoption of differentiating repair policies by technology giant Apple Inc.
China's State Administration for Industry and Commerce of China has issued a notice asking local industry and commerce authorities to enhance legal supervision over Apple's imparity clauses in its warranty policies.
'The local authorities should investigate and punish illegal acts according to law,' according to the notice, state mediareported.
The announcement came after national broadcaster China Central Television (CCTV) accused Apple of offering discriminatory after-sales services in China in a March 15 broadcast.
The company offers shorter warranty periods in China compared with other countries and uses refurbished parts when repairing broken devices, according to CCTV.
Apple's repair policies led to a number of complaints in last year and caused some provincial consumer watchdogs to include the firm on a company integrity blacklist, state run Xinhua news agency reported.In August last year, Apple finetuned parts of the controversial repair policies.
In an earlier announcement, the China Consumers' Association, the country's top consumer watchdog, said Apple could further improve its efforts to guarantee the legal rights and interests of its customers, stating that most of the unfair clauses have still not been addressed or corrected.
China's State Administration for Industry and Commerce of China has issued a notice asking local industry and commerce authorities to enhance legal supervision over Apple's imparity clauses in its warranty policies.
'The local authorities should investigate and punish illegal acts according to law,' according to the notice, state mediareported.
The announcement came after national broadcaster China Central Television (CCTV) accused Apple of offering discriminatory after-sales services in China in a March 15 broadcast.
The company offers shorter warranty periods in China compared with other countries and uses refurbished parts when repairing broken devices, according to CCTV.
Apple's repair policies led to a number of complaints in last year and caused some provincial consumer watchdogs to include the firm on a company integrity blacklist, state run Xinhua news agency reported.In August last year, Apple finetuned parts of the controversial repair policies.
In an earlier announcement, the China Consumers' Association, the country's top consumer watchdog, said Apple could further improve its efforts to guarantee the legal rights and interests of its customers, stating that most of the unfair clauses have still not been addressed or corrected.
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