AIIMS Delhi, GGSIP University join forces for innovative patient grievance redressal system

New Delhi: The All India Institute of Medical Sciences, Delhi and Guru Gobind Singh Indraprastha University Sunday announced a collaboration aimed at revolutionising patient care through a ‘patient grievance redressal system’.

This partnership marks a significant step towards enhancing transparency, accountability, and patient satisfaction within the healthcare domain, Delhi AIIMS Director Dr M Srinivas said.

The collaboration was formalised through the signing and exchange of a Memorandum of Understanding (MOU) between AIIMS, New Delhi and USAR (University School of Automation and Robotics) and USDI (University School of Design and Innovation) of the Guru Gobind Singh Indraprastha University (GSIPU).

The ‘patient grievance redressal system’ aims to comprehensively address patient concerns and feedback, Srinivas said, adding that this initiative is noteworthy as it is the first of its kind, demonstrating a pioneering approach to patient care.