Kejriwal and his Cabinet colleagues will hear to the grievances and suggestions of the citizens from Monday to Saturday in Janata Durbar.
‘Public Grievance Management System is a big issue. Sometimes public grievance is not the disease, but it is a symptom for some fault in governance or policy making. Every day one of the ministers will chair a Janata Durbar and on every Saturday I will sit in the public with my ministers. We will take the suggestions, complaints and then action will be taken upon them,’ Kejriwal said.
Kejriwal said that a web-based system has been prepared by National Informatics Centre wherein grievances will be entered on daily basis by Department of Information Technology. He further said that the documents collected, will be scanned and uploaded on the web-based system and an unique ID number will be given for all grievances. The hard copy of the grievances will be sent to the concerned department through routine mail.
According to Kejriwal, the government will divide the complaints into five categories. The most urgent grievances will be taken in the urgent category and it will be disposed of immediately. In the second category the government will dispose the cases related to policy making. ‘If anyone complains about inaction of public servant or delay in any work which is a result of faulty policy, then we have to think about that and such cases will take some time,’ he said.
The third category will be of suggestions. The government will invite and read most of the suggestions. Fourth category will be miscellaneous where the issues which do not fall in the rest of the categories will be taken care of. The fifth category will be non-government issues.
Meanwhile, Kejriwal said his government will bring the promised Jan Lokpal bill by first week of February.
A co-ordination committee for Jan Lokpal has been set up in Delhi under the chairmanship of chief secretary SK Srivastava. Jurist Rahul Mehra is also a member in the committee. Soon the heads of all the departments in Delhi will be made members of the committee.
‘Public Grievance Management System is a big issue. Sometimes public grievance is not the disease, but it is a symptom for some fault in governance or policy making. Every day one of the ministers will chair a Janata Durbar and on every Saturday I will sit in the public with my ministers. We will take the suggestions, complaints and then action will be taken upon them,’ Kejriwal said.
Kejriwal said that a web-based system has been prepared by National Informatics Centre wherein grievances will be entered on daily basis by Department of Information Technology. He further said that the documents collected, will be scanned and uploaded on the web-based system and an unique ID number will be given for all grievances. The hard copy of the grievances will be sent to the concerned department through routine mail.
According to Kejriwal, the government will divide the complaints into five categories. The most urgent grievances will be taken in the urgent category and it will be disposed of immediately. In the second category the government will dispose the cases related to policy making. ‘If anyone complains about inaction of public servant or delay in any work which is a result of faulty policy, then we have to think about that and such cases will take some time,’ he said.
The third category will be of suggestions. The government will invite and read most of the suggestions. Fourth category will be miscellaneous where the issues which do not fall in the rest of the categories will be taken care of. The fifth category will be non-government issues.
Meanwhile, Kejriwal said his government will bring the promised Jan Lokpal bill by first week of February.
A co-ordination committee for Jan Lokpal has been set up in Delhi under the chairmanship of chief secretary SK Srivastava. Jurist Rahul Mehra is also a member in the committee. Soon the heads of all the departments in Delhi will be made members of the committee.