Paytm FY24 revenue increases 25% to ₹9,978 Cr; reports first full year EBITDA before ESOP profitability (since IPO) of ₹559 Cr

●     In FY25, the company will focus on embedded insurance and wealth product distribution and credit growth led by a distribution-only disbursement model

●     AI-led efficiency and leaner organisation structure to drive ₹400-₹500 Cr in annualised savings in the coming year

●     Multi-bank model to provide long-term monetization opportunities

One97 Communications Limited (OCL) which owns the brand Paytm, India’s leading payments and financial services distribution company and the pioneer of QR, soundbox, and mobile payments, has announced Q4FY24 and FY24 results.

During the financial year (FY24), the company continued to build on its strong growth momentum across core payments and financial services distribution business with revenue from operations increasing 25% YoY to ₹9,978 Cr in FY24. GMV growth, device addition, and growth in financial services contributed significantly to the revenue push.

FY24 has also been a landmark year for the company, marking its first full year of profitability since the IPO, with an EBITDA before ESOP at ₹559 Cr, up ₹734 Cr from last fiscal.

Paytm has received UPI incentives of ₹288 Cr for FY24 (recorded in Q4 FY24), as compared to ₹182 Cr in the previous fiscal.

Overall loss for FY24 fell by ₹354 Cr YoY to (₹1,423 Cr), on the back of improved growth and increased operational profitability.

Meanwhile, the contribution profit increased 42% to ₹5,538 Cr in the fiscal year 2024, led by growth in net payment margin and higher-margin financial services business. The company’s revenue from Payment Services grew by 26% YoY to ₹6,235 Cr in FY24. While it increased by 7% YoY to ₹1,568 Cr in Q4FY24. The overall loan distribution value was up 48% to ₹52,390 Cr in FY24.

Paytm’s Gross Merchandise Value (GMV) increased 39% YoY at ₹18.3 Lakh Cr in FY24. With a focus on creating payment monetization, the company’s subscription revenues continue to grow with 1.07 Cr merchants paying for device subscriptions as of March 2024, increasing by 58% YoY from 68 Lakh as of March 2023.

However, in Q4FY24, the revenue declined marginally by 3% to ₹2,267 crore, impacted by temporary disruptions in business operations.

“I am happy to share that we have successfully transitioned our core payment business from PPBL to other partner banks. This move de-risks our business model and also opens up new opportunities for long-term monetization, given our platform’s strength around customer and merchant engagement. It has been possible in such a short period with extensive support from the Regulator, NPCI, Bank partners, and our committed teammates. The unwavering commitment of our government and regulator to support innovation and financial inclusion, keeps us true to our mission and committed to our long-term sustainable growth opportunity,” said Paytm founder & CEO, Vijay Shekhar Sharma, in the annual shareholder letter.  

While the company will see the full financial impact in Q1 FY 2025 of prudent operations risk policies and temporary disruptions, it is confident to see meaningful improvement starting Q2 FY 2025.  Paytm expects EBITDA before ESOP of (₹500) – (₹600) crore in Q1 FY2025, and recovery thereafter as it restarts certain paused products and achieves steady growth in operating metrics.

Here are the top highlights from Paytm’s annual document:

1) Focusing on the distribution-only credit disbursement model

Paytm is also focused on driving credit growth through a distribution-only disbursement model, owing to a much bigger (total addressable market), wider interest from large banks and non-banks, easier tech integration, and more regulatory clarity. The collections under this model will be managed directly by lending partners. The distribution-only loans have continued to scale well and the company has added more lending partners during the quarter, including pilots with banks.

2) Doubling down focus on insurance and wealth to improve bottom line

In FY25, the company’s key focus will be leveraging significant consumer opportunities in embedded insurance and wealth product distribution. Tapping on the significant opportunity in embedded insurance, the company recently launched a unique health insurance product combining Healthcare, OPD, and cashless hospitalization on a monthly subscription. With product innovation, leveraging data for underwriting and providing a seamless claims experience across automobile, health, shop, life, and embedded insurance.

3) Focus on AI-led efficiency leading to savings

Paytm's focus on AI-led efficiency is expected to drive operating leverage, with annualized savings of ₹400 - ₹500 Cr expected to materialize in due course. The user engagement on the platform continues to grow with average Monthly Transacting Users (MTU) for Q4FY24 increasing by 7% YoY to 9.6 Cr.

4) Operating metrics see stability  

In the short term, while Paytm saw temporary disruptions in operating metrics (MTU, merchant base, GMV, and loan distribution), the growth in consumer and merchant base metrics stabilized in Q1 FY25.  

Excluding payment products such as digital wallets, Paytm is now seeing a positive growth trend in payment GMV since April. It expects subscription merchant net additions to improve to fully recover past trend lines by Q3 FY 2025.

5) Paytm becomes a TPAP

The company has become a Third-Party Application Provider (TPAP) with NPCI for the UPI channel. It has partnered with Axis Bank, HDFC Bank, State Bank of India (SBI), and YES Bank and has started transitioning our UPI users to these banks, ensuring seamless UPI payments.

It partnered with Axis Bank for the nodal account and escrow account to continue seamless merchant settlements. Yes Bank acts as a merchant acquiring bank for existing and new UPI merchants for Paytm. Other services such as nodal, escrow, BIN, etc, also migrated seamlessly. With the completion of this migration, Paytm has already started a new merchant onboarding process. Multiple bank partnerships will strengthen its business model and open up new monetization opportunities.

The cash balance for the quarter ending March 2024 stood at ₹8,650 Cr, indicating robust financial health for the business. It includes Paytm Money Ltd (PML) customer funds of  ₹462 Cr for December 2023 and ₹339 Cr for March 2024. For FY 2024, it has added ₹375 Cr cash (₹254 Cr excluding PML customer funds) even without the cash flow of the UPI incentive.

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.