Grievance redressal: PM asks officials to furnish action-taken report in 10 days

Modi reviewed the progress towards handling and resolution of consumer grievances at the meeting of PRAGATI (Pro-Active Governance and Timely Implementation), an ICT- based multi-modal platform for interaction with bureaucracy at the Centre and in states. 

He asked the officials concerned about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues, a PMO statement said.

The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline, it said.

 “Calling for increased efficiency, and more effective redressal of consumer grievances, the Prime Minister asked the officials for a comprehensive review of the nature of issues, and work towards fixing responsibility and identifying solutions for them. He asked for an effective follow-up action within 10 days,” the statement said.