The Delhi Jal Board (DJB) has been directed by a consumer forum here to pay Rs 10,000 to one of its customers for issuing an incorrect water bill to him.
The East District Consumer Disputes Redressal Forum said the bill issued by the DJB for commercial usage was ‘illegal’ as the civic agency itself had admitted that the complainant's connection was for domestic purposes. ‘In view of the overwhelming evidence available on record and admission of the opposite party (DJB) in their reply that the connection was for domestic purposes..., the bill issued on non-domestic basis was wholly illegal.
‘We allow this complaint and direct the opposite party to issue the correct bill as per the domestic tariff plan...,’ a bench presided by N A Zaidi said and directed DJB to pay Rs 10,000 as compensation to U K Aggarwal.
The East District Consumer Disputes Redressal Forum said the bill issued by the DJB for commercial usage was ‘illegal’ as the civic agency itself had admitted that the complainant's connection was for domestic purposes. ‘In view of the overwhelming evidence available on record and admission of the opposite party (DJB) in their reply that the connection was for domestic purposes..., the bill issued on non-domestic basis was wholly illegal.
‘We allow this complaint and direct the opposite party to issue the correct bill as per the domestic tariff plan...,’ a bench presided by N A Zaidi said and directed DJB to pay Rs 10,000 as compensation to U K Aggarwal.