A web application is helping Rajasthan's Udaipur district administration to not only redress public grievances, but also reach out to the local populace by involving them in promoting beautification, sanitation, organic farming and start-ups.
What started in May 2014 as an online initiative to register public complaints and seek public participation in beautifying the city of lakes, 'Action Udaipur' has expanded into a larger mission of connecting people with each other as well as the administration.
With the launch of a mobile app in September last year, the project now has more than 7,000 active users who are well connected with the district administration.
"The web-based project delivered very effective results in redressing public grievances related to the administration and received excellent response from the public to associate with beautification projects," Udaipur District Collector Rohit Gupta said.
"We then launched a mobile app which is not only being efficiently used in timely redressal of complaints, but also to promote beautification, sanitation, organic food and start-ups of the city as well," he said.
A team of 11 officers has been deputed to run and monitor the project besides looking after complaints and flaws, if any.