To be located in Connaught Place, the swanky shopping plaza in the heart of the metropolis, the centre will offer a string of rail, land and air tour packages for domestic and international travellers, taking care of their itinerary — from air ticket to visa facilitation and insurance, from special train packages to customised tours, from food to accommodation, from cab and concierge services to sightseeing.
“This will be the first of its kind initiative anywhere in the country where the entire travel needs are taken care of under one roof. This is also the only brick and mortar office of IRCTC where people can walk in to buy a train or air travel package and even get a customised trip as per their convenience,” said Dr AK Manocha, CMD, IRCTC.
“The Tourist Facilitation Centre, to be launched shortly, will be unique as it would facilitate a direct public interface,” he added.
The facilitation centre will handle all special train packages of IRCTC such as Bharat Darshan, pilgrim trains (Tirupati, Shirdi, Buddhist circuit), the north-east, Kerala and Goa. In addition, there are air packages for J&K, Shirdi and Tirupati.
“When we recently announced Jammu and Kashmir and Shirdi air travel packages from Delhi, they were completely sold out. Likewise, the Tirupati package got a booking of 80 <g data-gr-id="29">per cent</g> almost immediately,” informed Pradeep Dhiman, Addl GM, IRCTC.
The Facilitation Centre will also customise tours and make tailor-made packages. However, these can be slightly more expensive as the air tickets for such a request are booked at the current rate. IRCTC also provides outbound packages.
“We have already announced tour packages from Chennai for Thailand, Singapore, Malaysia and Sri Lanka. Plans are underway to provide similar packages from Delhi,” Dhiman added.
The Facilitation Centre will cater to the travel requirements of ministries, government departments and PSUs, besides clients in the corporate sector. It will also facilitate air tickets, accommodation and sightseeing for foreign delegates or students visiting India on exchange programmes.