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India tops BPO segment: Pilot

Despite the rise of Philippines in the outsourcing sector, India remains the leader with an estimated revenue of $15.9 billion from the segment in 2011-12, minister of state for communications and IT Sachin Pilot said in Parliament on Friday.

‘As per National Association of Software and Services Companies (NASSCOM), in the BPO segment, revenue of Philippines is increasing but India continues to be the leader with revenue of $15.9 billion (estimated) in 2011-12 as compared to $14.2 billion in 2010-11,’ Pilot said.

According to a report by research firm Gartner, Indian entities engaged in BPO are seeing more traction and visibility overseas, especially with their flexibility to wide range of offerings for customers. The BPO players are willing to consider new ‘business pricing models’ and also show a lot more flexibility in catering to the needs of customers.

As per estimate, the Indian IT-BPO sector is expected to aggregate revenues of over $100 billion in 2011-12.
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