Strengthening relationships with #RightCare
Hyundai Motor India Ltd (HMIL), the country's second-largest passenger car manufacturer and the largest exporter since inception released a new 'Service Brand Film – #RightCare' celebrating 20 years of trust and love received from Indian customers. The video showcases Hyundai's deep commitment towards customer care and strengthening service brand image.
#RightCare is in-line with Hyundai's promise to delight the customers beyond their expectations and add brilliant moments at every touch point. Also to enhance customer confidence for the brand, Hyundai announced three years warranty for the complete product portfolio.
Commenting on the new service initiatives, YK Koo, MD, and CEO, Hyundai Motor India Ltd. said, "In-line with our vision of making Hyundai the most loved and trusted brand in India, our service philosophy has always been customer first. We want to become a part of our customer's lifetime journey of owning a Hyundai. #RightCare – service brand film captures this spirit of care and underscores Hyundai's relentless customer-centric service focus."
The three year/ 100,000 km warranty and three-year roadside assistance are applicable for all the products delivered after February 1, for Eon, Grand i10, Xcent, Elite i20 and i20 Active. All premium products of Hyundai – Verna, Creta, Elantra, and Tucson gets a three year/unlimited kilometer warranty. In addition, Hyundai also offers more than 100 tailor-made options for extended warranty and power train warranty (only OEM to offer power train warranty) to its existing customers for complete peace of mind strengthening Hyundai's image as the most trusted brand.
Through its vast network of 1,300 service outlets across 740 cities in India, Hyundai has serviced more than 4.5 crore cars over the last 20 years. In 2017, Hyundai serviced over 62.5 lakh cars a growth of 16% over 2015. Also, in line with digital India mission – more than 400 Hyundai service centers are offering digital experience to the customers through workshop automation. The new customer lounges and facilities at the service center give customers a home like comfort while getting their car serviced.