Monitor grievances intensely to minimize pendency, cops told
New Delhi: In a meeting to review the redressal of grievances received through Centralized Public Grievance Redress and Monitoring System (CPGRAMS), Delhi Police was told that there should be sustained efforts at the police station level to build up trust among citizens of Delhi. Sources told Millennium Post that the meeting was chaired by Chairman, Public Grievances Commission which was attended by officers from districts, Vigilance, Special Cell, Crime Branch, SPUWAC, Traffic and other departments of Delhi Police. "In the meeting, one Deputy Secretary official explained the nature of cases and grievances of common people, complainants being received and redressed in the Commission," sources said.
Sources further said that more often than not, the grievances are not being heard properly by the police officers, Investigating officers enquiring into the matter are not allowed to meet the SHO and supervisory officers. "One patient hearing to the complainant at the initial stage strengthen the trust of the public in police," Deputy Secretary said.
In the meeting, the city police were appreciated for their hard work to ensure the safety of Delhi'ites, they were told to be more sensitive to problems of common man and deal more efficiently with the complaints. The complainant should be updated regarding the progress of investigation in their cases at regular interval of 15 days.
"Officials should listen to the public and their grievances and not let them wait for so long," sources added. "In the meeting, the emphasis was given upon the effective supervision of police authorities over the subordinates to improve the quality of police performance as well as functioning," sources further said.
At the conclusion of the meeting, the emphasis was given to regular and intense monitoring of the grievances to minimize pendency. It was also stressed upon the need to clear the pendency in CPGRAM cases within the time frame of 21 days and desired that some of the grievances which are pending for six months or one year should be disposed of immediately.