NEW DELHI: When the doorstep delivery (DSD) of services was launched on Monday, questions were raised on implementations. But when the Millennium Post tried to avail one such service, the reality was unfolded. The whole process of calling to fixing an appointment with the person who will reach to collect details took nearly 6.45 minutes of talking over the phone.
At last, an SMS alert was sent regarding the call which carried the separate charges of services and the changing of address, followed by the time it will take and other details. Moreover, if the call centre has received a call but the caller was in the queue of other calls hence could not be answered then after the call, the caller will also get a message to call back. Thereafter a person from the call centre will call back the caller within 24 hours. Talking about call waiting an official said, "We are trying our best to respond to all the calls but at times there are long waiting. We have increased the strength of the call centre and in future, the strength will be further increased."
Departments of Transport and Revenue have been the top departments for which the people have requested services. While transport has received 1156 requests, the Department of Revenue has received 1,127 requests till 1 pm on September 13 since the launch of the programme.
Food & Civil Supplies got 540 requests, Social Welfare 252 requests, SC/ST Welfare 120 requests, Delhi Jal Board 111 requests and so on. The requests have been received by the DSD Services call centre till 1 pm on September 13. The services which are most in demand are caste certificate, driving licence, income certificate, changes in RC, water connection, mutation, registration of marriage and so on.
Of the three days for which the department-wise data is available, the maximum number of requests was received on September 12, which was 1527.