Doorstep services: After initial hiccups, all calls go through

EW DELHI: On the second consecutive day, Delhi Government's Door Step Delivery Services Scheme continued to get a massive response from the public. On the third day on Wednesday after the launch, more than 21,000 calls were connected. With the help of the back-end system, phone lines and operators it has increased manifold as compared to the day of the launch as no call failed on the third day. Though not all were answered as many of them were on waiting and the unanswered calls are being called back later.

"By 5 pm on Wednesday, the total number of calls connected was 34,839 and out of these, 8,275 calls were answered by the call centre executives. Rest of the calls were on waiting line and are being called back. SMS was sent to 18,913 callers whose calls were not answered and are in process of being called back," said an official.

A dedicated team has been put up to call back those numbers who were not attended as the line was waiting. On Wednesday till 5 pm, the total number of unique numbers called back stood at 4,200. This is in addition to the 8,275 calls answered by the operators.

The total number of appointments fixed for different services to be availed by the citizens of Delhi was 2,187 till 5 pm on September 12. The doorstep delivery team had visited 223-households in Delhi till 5 pm on September 12.

This data is of the total calls from the time of launch of the scheme on Monday 10 am till 5 pm on Wednesday. The call center worked on Wednesday at an enhanced strength. The number of operators who handled the calls stood at 150 and phone lines were 200.