'Dispose 3,800 VIP complaints in time-bound & qualitative manner'

New Delhi: The Delhi Police has asked its officials to dispose over 3,800 pending VIP complaints and references in a time-bound and qualitative manner.

The complaints were sent by various departments and ministries including the Ministry of Home Affairs (MHA), the government of Delhi, Lieutenant Governor's (L-G)

office.

Police sources said in November that a Special CP rank officer reviewed the status of pending references in which it was found that 10 references from LG (Lieutenant Governor) and 266 from MHA (Ministry of Home Affairs) were found pending.

Special CP directed that all LG references should be given priority and well-drafted replies should be sent to LG office. The senior official stressed that the MHA references should be monitored regularly and timely. Also, qualitative disposal of these references must be ensured.

Sources added that 425 GNCTD references, 182 references from LG Listening Post, 219 complaints from Centralized Public Grievance Redress and Monitoring System, 2,587 CM's Public Grievance Monitoring System (PGMS) references and 133 PCA complaints were found pending with various districts and units.

Special CP told officers that LG's Listening Post should ideally be disposed of within one month.

Further, the replies should be well drafted and all the issues reported be properly addressed.

The senior official remarked that the replies filed must be monitored at senior level as in some cases, the replies were found irresponsible and dissatisfactory. Better presentation of facts and figures needs to be checked.

Further, the senior official advised that online reply on PGMS (online portal) should be uploaded within the stipulated period and attention should be given to dispose of the overdue pending complaints.

Special CP emphasized that still some districts and units are not uploading the complaints on Complaints Monitoring and Tracking System (CMTS).

The senior official directed other officers to initiate a special drive to upload each and every complaint on CMTS. It was directed that any systematic problem faced should be brought to the knowledge of senior officers.