Kolkata: CESC, an RP- Sanjiv Goenka Group Company which serves 3.2 million customers in Kolkata, completes one year of distribution franchisee operation at Bharatpur, Rajasthan on December 1.
On this occasion, the Company's Chief Executive Officer has written a letter to 57,000 Bharatpur consumers.
According to a Company spokesman, "Full-fledged commercial activities at Bharatpur began on December 1, 2016. The number of consumers in one year has increased from 52,000 to 57,000. The time taken for offering new connections has dramatically improved and it is now possible to get the line within a day. The Bharatpur distribution franchisee is spread over 50 sq.km."
In its communication to Bharatpur consumers, the distribution company's CEO says, "Initially we faced some teething troubles, but as we look back we feel happy about some of the formidable successes."
"For last one year, CESC has taken multi-pronged initiatives in taking its customer service in Bharatpur to the next level. This includes ease of new connections which are given in one day now, computerized error-free billing system with multiple payment options and extended operating hours for cash counters and above all reliability of power supply. We are also going to open a totally computerised customer care centre in the city shortly."
The fault repair time has also been brought down, the average restoration time now being 45 minutes. The accent now is on customer service and in the first year 22 Urja Jagrukta Shibir were successfully organised. Bharatpur is CESC's second distribution operation in Rajasthan, the first one at Kota having begun in September 2016, followed by Bharatpur and Bikaner.
According to CESC Managing Director Aniruddha Basu, "We are very happy about our Rajasthan distribution experience. We are committed to deliver best service experience to consumers under our Distribution Franchisee areas in Rajasthan."