10 call centre seats set up for addressing public grievances

The Delhi government is going to set aside 10 seats in call centres to communicate grievances. The Chief minister’s office on Tuesday, wrote a letter to Caretel Infotec limited and asked the company to engage 10 call centre seats immediately for the purpose of getting feedback from citizens, whose grievances have been informed as resolved by various departments. 10 seats may be engaged for two shifts between 7 am to 10 pm to get the feedback from citizens and to record them.

Meanwhile, the Delhi cabinet has approved the relaunch of the anti-corruption helpline on Sunday by the Chief Minister at a public function. Deputy Chief Minister Manish Sisodia announced that the helpline relaunch will mark the beginning of the improved anti-corruption infrastructure in the national Capital to curb corruption in government offices, particularly those providing public services.